The roofing department
Our staff take regular training courses to maintain their accreditations on the different techniques. They are therefore regularly informed of improvements to techniques in their trade or new standards that have been implemented. This is true not only for all our services, but also for the products we use and our safety and hygiene regulations.
You don’t become a roofer or a zinc worker over night, its a trade that requires many years of experience to master. In our region, which has witnessed a huge number of architectural periods, with many houses in very different styles, we now find roofs with tiles in terracotta, slate, zinc or copper, etc.
Each job is different and safety standards are constantly changing: it is therefore necessary to constantly monitor developments.
In order to validate our achievements in this area, PAMTHER has been awarded the QUALIBAT certification. It is important to study the small print of the guarantee proposed when replacing a roof!
TERMITE AND XYLAPHAGOUS INSECTS CONTROL DEPARTMENT
1/ Treating the framework of a building
Treading wooden frames requires an in-depth knowledge of the agents that can damage wood. There are many different kinds We cannot assess a building frame, the very structure of the house, in five minutes, without having full knowledge of all possible pests. For example, compare wood damage made by subterranean termite, which is not a xylaphagous (wood eating) insect, and damage made by a European House borer (Hylotrupes Bajulus): the damage is different. The treatment must therefore be tailored. Any mistake could lead to irreversible damage. Here again, you must de demanding in your choice of service provider: examine the guarantees they offer, these must be clearly specified. PAMTHER was awarded the FCBA Certification No 227 for wood treatment and termite control many years ago. This certification guarantees that the treatment is safe. In fact, FCBA-certified companies have an in-depth understanding of the treatment methods. These are based on a standard that FCBA developed after extensive laboratory and field tests. This standard changes regularly in order to improve the quality of the treatments. Certified companies are inspected on-site by the FCBA inspectors.
An audit is also conducted on the company’s ethics and its customer follow up procedures. Penalties are applicable for non-compliance with the certification.
Information focus: What is certification ?
It’s a a formal document establishing a series of uniform technical criteria, methods and processes that enables an independent, impartial body to attest that a service or system is compliant with the reference base for certification. This certification covers both the company’s quality of service and service provision.
2/ Preventive and curative termite control
Preventive and curative control after construction using bait stations.
There is no mandatory requirement to treat homes, except when the public authorities have set an obligation in certain towns or villages. The experts draw on their considerable knowledge and extensive experience in the field to understand, improve and, if necessary correct the treatment using bait stations. Since termites develop in an area that can spread by subterranean ramifications, it is therefore necessary to carry out regular, detailed checks on the site, in order to rapidly eliminate the colonies. Simply setting bait stations without further checks will not produce very convincing results, and you will probably see termites appear in different parts of the garden and also in your home!
PAMTHER’s treatment services include detailed checks of installed bait stations (percentage of bait eaten, connected stations, etc.), summarised in an inspection report sent to the customer after each visit.
Preventive treatment against termites before construction
Decree n° 2006-591 of 23 May 2006 concerning the protection of buildings against termites and other xylophagous insects and amending the construction and housing code, as amended by the Decree of 16 February 2010.
These laws specify that any building in a termite area, with a basement that cannot be inspected, must have a protection system implemented before the building is constructed. These protection systems are not simple to install. There are many specific points to consider (height, penetrations, embankments), requiring expert knowledge for installation. Training and accreditation for certain processes are mandatory for implementing these systems.
THE DEPARTMENT FOR RODENT & INSECT CONTROL AND DISINFECTION
As in all professions, mastery comes with time. At PAMTHER, we have had experience in controlling these different pests since 1997, and our technicians will work with you from day one, providing effective. proven solutions to monitor the treatment. Thanks to our experience gained over many years, our clients are able to benefit from our expertise in these trades Our technical staff regularly validate their knowledge and improve their experience by training courses to improve their application methods as well as to understand new biocide standards. Training courses on health and safety enhance their knowledge, ensuring our clients receive a faultless service.
ATTIC INSULATION DEPARTMENT
Today there are many different materials for insulating your attic (glass wool, rock wool, cellulose wadding, hemp, etc.). These materials have all of the necessary properties for insulation, but due to their conditioning, cannot be installed in every case; some are more suitable than others depending on the configuration of the attic. Contrary to conventional wisdom, the thermal energy loss from the roof can represent up to 30% of a house’s total energy loss. Standards exist to determine the thickness necessary to correctly insulate your attic. From November 2010, the RT 2005 standard was replaced by the RT 2012 which will be the new standard to guarantee effective insulation.
It is important to stress that flammability also needs to be considered, therefore each product must be checked for its fire class. Indeed, these insulation materials all have different fire classes and some, while very effective in thermal insulation, can be more dangerous than others depending on the environment in which they are placed.
Installing insulation is no easy matter. The site must be assessed before deciding which is the best insulating material to use. PAMTHER has opted for safety by installing insulation material with an A1, A2 and F EUROCLASSE. Finally, don’t forget to take advantage of tax benefits: the Finance Act provides you with the necessary information to understand the benefits available.
Information focus, since 2001, the IARC (International Agency for Research on Cancer) part of the World Health Organization, has classed mineral wools in the same class as tea, Group 3: Not classifiable as to its carcinogenicity to humans.
Heath and Safety: our guarantee of quality
We cannot talk of quality and dedication in our services, without talking about health and safety for both employees and customers. Safety has to be one of a company’s main concerns. This is never more true that with PAMTHER Each employee within the company receives training in health and safety so that they can work safety in their environment and those of their customers.
Monitoring and checking our services
We all know that quality at work is not achieved without the mastering recognised skills, without strict compliance with current standards in force and without performing inspections and checks.
PAMTHER has set up a Quality Management System. Via the ISO 9001 certification: 2008 awarded in 2006, PAMTHER includes the quality of its service in its key success factors, and its main goal its to ensure all its customers are satisfied.
This system can be summed up in 4 main areas :
1. Management responsibility : the management team must be permanently involved in the process and the main contact point for the client.
2. Quality system : administrative technical and commercial requirements, to monitor the quality of services provided.
3. Process : implementing processes that contribute to the satisfaction of the all parties concerned.
4. Continuous Improvement : requirements to measure and record the performance at every level necessary as well as the commitment to make effective progress.